Refund policy

Returns

We accept returns on all new, full-priced (excluding promotional discounts e.g., welcome discounts, seasonal discounts, etc.), unworn, and undamaged bras within 30 days of the order date.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags attached, and in its original packaging. No exceptions.

***Bras that do not have their original tags still attached or that show any signs of wear or damage (including but not limited to deodorant, sweat marks, oils/lotions, warping, evidence of the bra having been washed, smoke or other scents, or damages to the fabric) will not be accepted and a refund will not be given.***

Please be mindful of this when trying on your bra and ensure your try-on is on clean, dry skin.

To start a return, please use our returns portal accessible on our returns & exchanges page.

In the returns and exchanges portal, you'll see the items in your order that are eligible for return or exchange, and will be able to submit a return and generate a return shipping label. Items sent back to us without first submitting a return in the portal will not be accepted.

You are responsible for the cost of shipping items back to us if requesting a refund back to your original payment method. In the event of a size exchange, or refund for store credit, the cost of your return shipping will be fully waived. Outbound shipping on your first size exchange is also free. If you'd like a receipt for the cost of your return shipping label, please email our team at returns@miseczki.com and we'll be happy to provide a copy. 

***Note: as of August 2024, all returns initiated on orders greater than $500 will be subject to a restocking fee of 3% of the value of all returned items (excluding returns for store credit). This will be added on top of the return shipping label cost.***

For example, if a $600 order is placed and all items are returned for a refund back to the original payment method, a 3% fee of $18 will be added to the ~$6 return shipping fee and deducting from your total refund amount. If only $100 of items are returned for a refund back to the original payment method for that order, only $3 ($100 x 3%) will be added to the return shipping label cost and deducted from the refund amount. 

Any refunds for store credit will have all return fees waived, including label and restocking fees.

Damages and Other Issues

Return and Refund Policy for Damaged Items

We strive to ensure that all our products reach you in perfect condition. If, however, you receive an item that is damaged or defective, we are here to assist you.

Reporting Damaged Items:

• Please inspect your items immediately upon arrival.
• In the unlikely event that we inadvertently sent you incorrect merchandise or you received damaged merchandise, please notify us immediately at returns@miseczki.com so that we can waive your return shipping fee and initiate a replacement. Your replacement items will ship free of charge and can be initiated on our returns & exchanges page.

Return of Damaged Items:

• If a return is initiated without prior notification of the damage and the returned item is inspected and found to be damaged, we reserve the right to deny a refund.
• Refunds will not be issued for items that are reported as damaged only after they have been returned and inspected by our team.
• To qualify for a refund for damaged items, the damage must be reported and documented before the return shipment is made.

We understand that receiving a damaged product can be frustrating, and we are committed to resolving these issues promptly when reported in a timely manner. However, failure to notify us of the damage prior to returning the item may result in the denial of a refund.

Exchanges

We want our customers to find the perfect fit, so we offer ONE free exchange on all new, full-priced unworn and undamaged bras within 30 days of the order date. Compared to placing a new order, this saves you the cost of shipping for a replacement size of the original item.

To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, with tags attached, and in its original packaging (see "Returns" for additional detail).

Exchange Options: Most customers can process exchanges through our portal for a different size, color, or even a completely different style.

• If you exchange for a higher-priced item, you will be responsible for the difference in price. If you exchange for a lower-priced item, you will receive a refund for the difference in price.

• Meta Shops Exception: Due to platform limitations, orders placed directly via Meta Shops (Instagram or Facebook Shop) are restricted to exchanges for a different size of the exact same style and color only.

We do not hold stock for exchanges, so availability is determined at the moment you submit your request. If we don't have the new item in stock, we will process a refund for that bra instead.

To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, with tags attached, and in its original packaging (see "Returns" for additional detail).  

To make an exchange, please use our returns portal accessible on our returns & exchanges page. If you'd like sizing advice before deciding on a new size, please let us know, we are happy to help!

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at returns@miseczki.com.

If your return is approved, you'll receive a refund of the initial amount paid, minus the original outbound shipping fee and the cost of the return shipping label. Although we do not charge a restocking fee, you are responsible for the cost of shipping items back to us if requesting a refund. We are also unable to refund the amount paid for outbound shipping. If you'd like a receipt for the cost of your return shipping label, please email our team at returns@miseczki.com and we'll be happy to provide a copy.

Any store credit issued in lieu of a refund is non-transferable and non-convertible to any other form of payment. In the event that a subsequent purchase is made using store credit, any return or refund of that purchase shall only result in the reissuance of store credit. Under no circumstances shall such store credit be refunded or transferred to a different payment method, including but not limited to credit cards, debit cards, or any other forms of payment.

It is the customers' responsibility to ensure that all correct shipping details are provided prior to ordering. Any orders that are refused on delivery, abandoned, or marked Return to Sender and/or Failed Delivery by USPS due to incorrect address issues will not receive a refund on any outbound shipping costs and any shipping charges borne by Miseczki, even if the original package qualified for free shipping, will be deducted from your refund. 

***If the original package does not make it back to our team due to any of these issues, or any issues not listed, a refund will not be issued.***

last updated January 2026.