Returns and Exchanges

1. Click into the returns portal: To start a return or exchange, please click into Miseczki's Returns portal.
2. Look up your order: Once you enter the returns portal, find your order by providing the order number as well as the shipping zip code that was used when placing the order.
3. Submit return/exchange request: For each item, you will be asked a few questions about the reason for your return, and you'll be asked to confirm that the item is still in new condition with tags attached.
4. Receive shipping label & mail items back to us: Once you complete the return or exchange request, you will receive a free return shipping label for all eligible items. Print out that label, put it on your return package, and drop it off with USPS. You have 7 days to put the eligible items in the mail. It is your responsibility to ensure the items are packed in a way that does not damage them during shipping.
5. Receive refund or new tracking Info: As soon as we receive the return package from USPS, we will process the return and either issue a refund or send out an exchange package.

At any point, you can return to our returns portal to check the status of your return or exchange. We'll also send you email notifications at each step along the way so that you're up to date on how it is progressing.

No. We offer free returns, which means return shipping and restocking is on us!

Sometimes there is a processing delay between the time when packages arrive at our local USPS distribution center and the time they are processed by USPS and actually routed over to Miseczki.

If it has been more than 1 week between the date your package is marked as "delivered" in the tracking information, and you haven't received an update from us, we're so sorry for the delay. Please email us at returns@miseczki.com and we will escalate the issue with USPS.

Unfortunately no. We only accept returns for bras in new condition with all original tags still attached. Please be mindful of this when trying on your bra, and take care to ensure it remains in new condition until you are confident that it fits and you'd like to keep it.

No. All discounted items are final sale and are ineligible for return or exchange.

Our return portal automatically marks items as ineligible if they are final sale, outside of the 30-day return window, or if you have indicated that the tags are no longer attached to the bra or if it shows signs of wear.

If you have any questions about our policy or how to use the return portal, please reach out to us at returns@miseczki.com, and we'll be happy to look into it.

We can only process and accept returns and exchanges for items submitted through our returns portal.

In the portal, you'll be able to print a return label for each order. Separate orders need to be sent as separate packages, as each return label is prepaid based on original package weight.

Please do not to include items that have not been accepted for return or exchange in your return package.

Any items sent back to Miseczki without submitting a return or exchange request for each individual item in the returns portal first will not be refunded nor exchanged, and will not be sent back.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at returns@miseczki.com.

If your return is approved, you'll receive a refund of the initial amount paid, minus the original shipping costs. Although return shipping is free and we do not charge a restocking fee, we are unable to refund the amount paid for shipping on your initial order. 

If there is an issue with your order or it arrives damaged, please let us know as soon as you receive it by reporting it in our returns portal. You will be asked to upload a photo of the item so that we can inspect the issue and make it right.

It's not, so it's important to send your return back to us as soon as possible from the time you submit your return.

Exchanges can be made to receive a different size of the exact same bra in style, color, and price, only for items we have in stock at the moment we receive and accept your return package.

As soon as we accept your return, we will pack and ship your new item(s), free of charge. If the size is no longer available, you will be automatically issued a refund.

We offer one free size exchange for a different size bra of the same style and color as your original purchase. We do not process exchanges for different styles or different colors/variations of the same style.