Returns and Exchanges

1. Click into the returns portal: To start a return or exchange, please click into Miseczki's Returns portal.
2. Look up your order: Once you enter the returns portal, find your order by providing the order number as well as the shipping zip code that was used when placing the order.
3. Submit return/exchange request: For each item, you will be asked a few questions about the reason for your return, and you'll be asked to confirm that the item is still in new condition with tags attached.
4. Receive shipping label & mail items back to us: Once you complete the return or exchange request, you will receive a return shipping label for all eligible items. Print out that label, put it on your return package, and drop it off with USPS. You have 7 days to put the eligible items in the mail. It is your responsibility to ensure the items are packed in a way that does not damage them during shipping.
5. Receive refund or new tracking Info: As soon as we receive the return package from USPS, we will process the return and either issue a refund or send out an exchange package.

At any point, you can return to our returns portal to check the status of your return or exchange. We'll also send you email notifications at each step along the way so that you're up to date on how it is progressing.

We do not charge a restocking fee on top of shipping fees for orders under $500. All returns initiated on orders greater than $500 will be subject to a restocking fee of 3% of the value of all returned items (excluding returns for store credit). This will be added on top of the return shipping label cost.

For example, if a $600 order is placed and all items are returned for a refund back to the original payment method, a 3% fee of $18 will be added to the ~$6 return shipping fee and deducting from your total refund amount. If only $100 of items are returned for a refund back to the original payment method for that order, only $3 ($100 x 3%) will be added to the return shipping label cost and deducted from the refund amount. Any refunds for store credit will have all return fees waived, including label and restocking fees.

Sometimes there is a processing delay between the time when packages arrive at our local USPS distribution center and the time they are processed by USPS and actually routed over to Miseczki.

If it has been more than 1 week between the date your package is marked as "delivered" in the tracking information, and you haven't received an update from us, we're so sorry for the delay. Please email us at returns@miseczki.com and we will escalate the issue with USPS.

Unfortunately no. We only accept returns for bras in new condition with all original tags still attached. Please be mindful of this when trying on your bra, and take care to ensure it remains in new condition until you are confident that it fits and you'd like to keep it.

No. All discounted items are final sale and are ineligible for return or exchange.

The use of a discount code on your order (e.g., the first time purchase code for signing up for our mailing list) does not impact whether an item is eligible for return or exchange.

Our return portal automatically marks items as ineligible if they are final sale, outside of the 30-day return window, or if you have indicated that the tags are no longer attached to the bra or if it shows signs of wear.

If you have any questions about our policy or how to use the return portal, please reach out to us at returns@miseczki.com, and we'll be happy to look into it.

We can only process and accept returns and exchanges for items submitted through our returns portal.

In the portal, you'll be able to print a return label for each order. Separate orders need to be sent as separate packages, as each return label is prepaid based on original package weight.

Please do not to include items that have not been accepted for return or exchange in your return package.

Any items sent back to Miseczki without submitting a return or exchange request for each individual item in the returns portal first will not be refunded nor exchanged, and will not be sent back.

We will notify you once we’ve received and inspected your return, and let you know if the return was approved or not.

If your return is approved, you'll receive the initial amount paid, minus the original outbound shipping fee as store credit in the form of a Miseczki digital gift card.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund, though often times it is settled within 2 business days.

If more than 15 business days have passed since we’ve approved your return, please contact us at returns@miseczki.com.

If your return is approved, you'll receive a refund of the initial amount paid, minus the original outbound shipping fee and the cost of return shipping. If you'd like a receipt for the cost of your return shipping label, please email our team at returns@miseczki.com and we'll be happy to provide a copy.

We will notify you once we’ve received and inspected your return, and let you know if approved or not. If all items were approved,

For items to be refunded: you’ll be automatically refunded on your original payment method within 10 business days. You'll receive a refund of the initial amount paid, minus the original outbound shipping fee and the full cost of return shipping. If you'd like a receipt for the cost of your return shipping label, please email our team at returns@miseczki.com and we'll be happy to provide a copy.

For items to be exchanged: since we now offer instant exchanges, your new item(s) will be held for you immediately when you submit your exchange, and fulfilled shortly after. You’ll only pay if your return isn’t in the mail within the return window. Outbound shipping on your exchange is free.

Any return package with items requesting a refund will be charged return shipping.

If requesting a refund back to your original payment method, you are responsible for the cost of shipping items back to us. The cost of the return label will be deducted from your refund. If you'd like a receipt for the cost of your return shipping label, please email our team at returns@miseczki.com and we'll be happy to provide a copy. 

If you are requesting store credit, your return is free and the cost of your return shipping will be fully waived. 

Once you take possession of your delivery, you are responsible for ensuring the package arrives back to Miseczki in new condition if you wish to make a return or exchange.

All return packages processed through our returns portal are shipped using USPS Ground Advantage which automatically includes $100 of insurance. Returned packages, and the contents therein, are the responsibility of the customer. Miseczki will not be held responsible for lost return packages and are under no obligation to issue refunds in instances where return packages do not arrive back to us in new condition. We encourage you to drop your package off at your local post office or ensure it is left in a safe, secure place for pickup. For larger orders, we advise adding additional insurance if you are concerned about fully protecting the contents of your return package.

Please inspect your items immediately upon arrival. In the unlikely event that we inadvertently sent you incorrect merchandise or you received damaged merchandise, please notify us immediately at returns@miseczki.com so that we can waive your return shipping fee and initiate a replacement. You will be asked to upload a photo of the item so that we can inspect the issue and ensure we make it right. Your replacement items will ship free of charge.

Refunds will not be issued for items that are reported as damaged only after they have been returned and inspected by our team.

Any orders that are refused on delivery, abandoned, or marked Return to Sender by USPS due to incorrect address issues will not receive a refund on any outbound shipping costs and any shipping charges borne by Miseckzi, even if the original package qualified for free shipping, will be deducted from your refund. If the original package does not make it back to our team due to any of these issues, a refund will not be issued. 

Because we offer instant exchanges, your new exchange order is placed immediately. This means you get your items faster and helps ensure that your items are in stock.

To place an instant exchange, we will put a temporary $1 hold on your credit card until we receive your unwanted items (kind of like booking a hotel). You’ll only be charged for the amount covered by your returned items if your return isn’t in the mail within the allocated return window indicated in the returns portal or if we receive the item(s) and find that they no longer meet our return criteria (e.g., tags missing/removed or if the item is no longer in new condition).

Return shipping on your return package for an exchange is free, and outbound shipping on your exchange is also free.

Exchanges can be made to receive a different size or style, only for items we have in stock at the moment you submit your instant exchange request.

We offer one free size exchange for a different size bra of the same style and color as your original purchase. Certain customers are also able to process exchanges for different styles or different colors/variations of the same style through our returns portal. In these cases, you are responsible for any differences in price between your original item and a more expensive item added as an exchange. We are unfortunately unable to offer this to customers who make their purchase through Meta Shops at this time.